RETURNS
You have 30 calendar days from the date of purchase to return any items.  Vials and capsules must be stored in a cool shaded area, away from sunlight.  Oral Capsules should be stored in a dry area away from sunlight at room temperature.

 

To be eligible for a refund, items must be unopened and in the same condition that you received them. Your item must be in the original packaging, and in resalable condition.

REFUNDS

Once we have received your items, we will inspect them and notify you with 48 hours if a refund is approved or denied. If your return is approved, we will initiate a refund to your original payment method.  We can not refund credit payments in the form of cash.

We will deny refund if items are damaged, opened or not in resalable condition.  If you have such items, please do not return them to us. Donate your items to local veterinarians or animal clinics so the treatment may help others.

We will charge 1,000 rupees to cover stocking fees, warehouse charges. Shipping cost and payment transactions fee are not refundable. 

SHIPPING
You will be responsible for paying for the costs for returning your item. You may choose any shipping company.  We recommend that you choose a company that provide reliable and timely service with tracking numbers so we may track you package and avoid losses.

DISPUTES

Refund process takes several days to complete.  If we have not shipped out your order, we will provide full refund minus the payment processing fee that credit card and banks charge.   Once your order is shipped from our warehouse, we can only provide you the refund after we have received your return.  If you choose to not follow our refund protocol, and choose to dispute your payment via PayPal, credit card company, your bank or any other payment services, we will not refund your payment if we win the dispute.  

 

It takes a lot manpower and hours to answer a payment dispute case. We would rather use that time help other cat owners save their cats.  Your payment to us will be used toward paying for the fees of answering your dispute case.

Contact Us if you have any questions on how to return your items, .